Privacy Policy

Article 1 – Data Controller

The data controller is Visiora (hereinafter "Visiora"). For any questions regarding the protection of personal data, you can contact Visiora at the following address: contact@visiora.co.

Article 2 – Scope

This policy applies to all services offered by Visiora, including the SaaS platform, generated local pages, request collection chatbot, and the showcase website.

Article 3 – Collected Data

Visiora is likely to collect the following categories of data:

• Professional User identification data (last name, first name, email, company).
• Platform connection and usage data (technical logs, IP addresses, connection dates).
• Payment data (processed exclusively by Stripe, Visiora does not store any banking data).
• Data transmitted by End Clients via the chatbot (name, phone, email, message, files if enabled).
• Data related to local pages and Google profiles (content provided by the User).

Article 4 – Legal Basis for Processing

• Execution of the contract for the provision of Visiora services.
• Legitimate interest of Visiora for the improvement and security of the service.
• Legal obligations (invoicing, accounting).
• Visitor consent when entering data via the chatbot.

Article 5 – Purposes of Processing

• Provision and operation of Visiora services.
• Management of User accounts and subscriptions.
• Transmission of client requests to the relevant User.
• Improvement of performance, security, and user experience.
• Technical support and service-related communication.

Article 6 – Data Collected via Chatbot

Data entered by End Clients via the chatbot is collected solely for the purpose of transmitting a contact request to the relevant professional User. Visiora acts as a technical subcontractor. The User is solely responsible for the subsequent processing of this data and its compliance with GDPR.

Article 7 – Files and Transmitted Content

When the chatbot allows file transfer (photos, documents), Visiora hosts this content for technical purposes only. Visiora does not control the transmitted content. The User agrees not to collect sensitive or illicit data and to respect applicable regulations.

Article 8 – Data Recipients

Personal data may be accessible to the following recipients:

• The professional User receiving a request via their local page.
• Visiora's technical providers (hosting, emailing, payment).
• Stripe for payment processing.
• Administrative or judicial authorities when required by law.

Article 9 – Third-Party Services

Visiora relies on third-party services such as Google Business Profile, cloud hosts, and payment solutions. These services have their own privacy policies. Visiora cannot be held responsible for processing carried out directly by these third parties.

Article 10 – Retention Period

• User account data: duration of the subscription, then 90 days after termination.
• Billing data: mandatory legal retention.
• Data from chatbot: retained according to the professional User's choices.
• Technical logs: maximum duration of 12 months.

Article 11 – Data Security

Visiora implements reasonable technical and organizational measures to protect personal data against loss, unauthorized access, or disclosure. However, no security measure can guarantee absolute protection.

Article 12 – User Rights

In accordance with GDPR, data subjects have the following rights:

• Right of access to personal data.
• Right to rectification.
• Right to erasure.
• Right to restriction of processing.
• Right to object.
• Right to data portability.

These rights can be exercised by contacting Visiora at contact@visiora.co. For data collected via the chatbot, requests should be addressed directly to the relevant professional User.

Article 13 – Complaint

In case of persistent disagreement, the data subject may file a complaint with the competent supervisory authority, such as the CNIL (France).

Article 14 – Cookies and Trackers

Visiora uses only cookies strictly necessary for the operation of the service and audience measurement. No advertising cookies are used without explicit consent.

Article 15 – Policy Modification

Visiora reserves the right to modify this Privacy Policy at any time. Users will be informed of substantial changes.

Article 16 – Applicable Law

This Privacy Policy is governed by French law and the General Data Protection Regulation (GDPR).